The Diversity Coach™ treats each engagement as a unique intervention. Our work often extends into areas that are not considered "diversity" related. Our strength is in change management and strategy implementation. These case studies illustrate the range of consulting support we have provided.

Medical Center Expansion
The DeKalb Medical Center has served eastern metro Atlanta for over seventy years. They recently built a new, state-of-the-art, all digital facility in an area of the county that is predominantly affluent African-American. They experienced some tension between members of their medical staff (white and non-white doctors) and questions about how best to staff the new facility. They thought they had a diversity issue. JORA was engaged to help them develop diversity management competencies. In the process, we uncovered the need for cohesion among the executive team. As such, we expanded the assignment to include team learning events and coaching sessions. The CEO and his direct reports have learned more about each other. They interact more often and more effectively (their assessment). The new facility opened on time with great fanfare and with a staff of world class doctors that exceeded by 50% their target level.

Power Company Pain
A local power company was faced with a devastating employee lawsuit that threatened their reputation as a first class corporate citizen. JOR was selected to advise them as they developed an appropriate response to the situation. Among the counsel we offered was to be open, honest and act with integrity. We also helped them see the wisdom of separating the legal (lawsuit) from the learning (why did this happen and what do we need to learn from it). As part of our work, they used the opportunity to further embed their values in the organization and to increase trust for leadership. We engaged them in a process of Leadership Challenge that involved the most senior executives. They were invited to get to know each other at a deeper level and to agree to a set of behaviors that they would need to model for the company's employees in order to demonstrate a high trust environment. The outcome was positive on both fronts. The lawsuit failed to clear the class certification hurdle. The learning events are heralded as the best experience ever shared by all employees.