A local power company was faced with an employee complaint that threatened their reputation as a first class corporate citizen. JOR was selected to advise them as they developed an appropriate response to the situation. Among the counsel we offered was to be open, honest and act with integrity.
We also helped them see the wisdom of separating the legal from the learning.
As part of our work, they used the opportunity to further embed their values in the organization and to increase trust for leadership. We engaged them in a process of Leadership Challenge that involved the most senior executives. They were invited to get to know each other at a deeper level and to agree to a set of behaviors that they would need to model for the company’s employees in order to demonstrate a high trust environment.
The outcome was positive on both fronts. The complaint failed to clear the class certification hurdle. The learning events are heralded as the best experience ever shared by all employees.